Customer Service
Get information about:
Ordering
Whether you're a new customer placing your
first order with Aardvark Motorcycles or a seasoned veteran, we want to make
sure that ordering at Aardvark Motorcycles is as fun and easy as possible.
Ordering from Aardvark Motorcycles
Our products are organized by manufacturer and type. As you browse
our products, you can click on the item to view a larger picture and
to add it to your basket. When you've made your selections, click
the "checkout" button in the upper right hand corner of
the webpage. You'll be prompted to either sign in, create an account
or order without an account. Creating an account saves your shipping
and billing addresses for your convenience in the future. The next
step is to enter the shipping and billing addesses, then the payment
information. After you submit, your order is sent to Aardvark Motorcycles for
fulfillment!
Payment
Aardvark Motorcycles accepts Visa, Mastercard and Discover cards
for payment. Aardvark Motorcycles also accepts checks and money
orders via mail. If you are paying by check or money order, we must
receive it before we can ship. Click here for our mailing
address.
Shipping
Shipping Cost
$7.95 on all orders. Aardvark Motorcycles ships via UPS Ground. All orders
are double-checked for accuracy prior to shipping.
Aardvark Motorcycles ships to the continental United
States only. At this time we can not ship internationally, to Alaska,
Hawaii, P.O. Boxes, or APO/FPO addresses.
Aardvark Motorcycles ships orders within a few days
of receipt. However, sometimes a particular item may be on order,
and we will hold the order until it is complete. This is to ensure
that we can offer you the lowest prices and shipping costs. If an
item is on an extended back-order or has been discontinued, Aardvark Motorcycles will notify you.
Returns
Aardvark Motorcycles Return Policy
In order to return products purchased at Aardvark Motorcycles products, the products must
be:
- Unworn, unused and in resaleable condition.
- In the original packaging (the product
box)
- In a protective shipping carton ($5.00
reboxing fee if sent otherwise)
- Enclose a note with your name and order
number
- Returned within 20 days from the day it
was received (additional 20% restock charge after 20 days)
- NO returns after 40 days. (absolutely
no exceptions)
- Sent to: Aardvark Motorcycles, 5398 Ivybrook
Court, Cincinnati, OH 45236 (Merchandise returned to the manufacturer
will result in an additional $5.00 restock fee)
- Insured - we are not responsible for lost,
damaged or stolen merchandise
- All returns are charged a 10% restocking
fee.
Refunds will be given on merchandise only.
Original shipping charges and return shipping charges will not be
refunded. Refunds can only be given when returned merchandise is
received at Aardvark Motorcycles products.
If your item was damaged in shipment, please
contact us
soon after delivery.
Please note that we are unable to exchange
items, if you want to get a different item, we ask you to return
the first item, and then re-order the item that you want.
Privacy & Security
Privacy
The information that you transmit
to Aardvark Motorcycles will be kept confidential and will not be sold or given
to any third parties, to the extent as law allows. Please note,
however, that you may receive periodic email offers from Aardvark Motorcycles
as a prior customer, but can opt-out of such offers by indicating
it on your customer information page or by clicking the link in
the email offer.
Security
Your credit card information is safe with Aardvark Motorcycles . Aardvark Motorcycles
uses secure server technology (SSL) to encrypt confidential information
during transmission, ensuring that transactions stay private and
protected.
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